Frequently Asked Questions
Everything you need to know about your Alpha Industries order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please use our online portal to generate a prepaid return shipping label.
How do I determine my size?
Each product page features a detailed size guide. Since many of our flight jackets have a heritage 'oversized' fit, we recommend checking the specific measurements for the 'Slim Fit' vs. 'Core Fit' styles.
Are your jackets water-resistant?
Most of our nylon flight jackets are water-resistant and wind-resistant, designed to withstand light rain and elements. Please check the specific product description for technical specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna or Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress until it reaches your door.